Imagine if everything your employees needed could be accessed from a single interface, and they could interact with this interface simply by talking to it. How much easier would their experience of work be? And how much more efficient would your organisation be?
However, if the client has several different systems for order processing, shipping, and so on, the chatbot can integrate all these systems together to fully automate the process of responding to customer queries. • Therefore, integration with other systems is an important part of implementing a chatbot.